We used their service for some time now at our manufacturing plant in Austria an they are very professional! They do not only support us with quality management but also help out if something goes wrong within days we get fast answer from them! I would definitely reccommend this product or any other software that you can use as well like QMS-Online Software by OER Group (www). At first i was sceptical about such softwares because of my experience using it myself is so bad sometimes hard work just installing updates / changing passwords etc.. But after having worked together since months ago everything went smooth - no problems whatsover during those years when working remotely via internet without being physically present there :).