The best thing about this product has been its ability for me as an online doctor, be able to interact with my patients in real time! This was not always easy when I first started using it but now that we have gotten used to each other's quirks of communicating over text/video chat things are running smoothly once again!! My favorite part by far, however would definitely recommend getting two cloud devices just so you can have one at home and another elsewhere if needed or wanted (or even use them both!).