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Latvia, Riga
1 Level
704 Review
60 Karma

Review on BORY by Kevin Grizzle

Revainrating 3 out of 5

The BORY Online Store: The Worst Nightmare a Handyman Could Have

As an experienced handyman, I am always looking for new internet companies that sell high-quality tools and equipment at costs that are affordable for the average consumer. Consequently, I was under the impression that I had struck it rich when I discovered BORY Online Store. On the other hand, my dealings with this store have been nothing short of a nightmarish experience. To begin, the website has a terrible layout and is quite difficult to browse. When I eventually did locate the tools I was seeking for, the costs were far higher than what I would have paid elsewhere when I finally did find them. This took me a very long time. When I went to BORY to do my shopping, I had the intention of saving some cash; but, I wound up paying more than I would have at a hardware store in my neighborhood. To make matters even worse, the standard of the tools that were sent to me was below average. Rust was present on some of the hand instruments, while the power tools were quite loud and appeared to be in their last stages of life. The fact that the tool box I ordered was dented and scraped when I received it was not stated anywhere in the product description. However, the customer support that BORY provided was the absolute worst part of my experience with them. The customer support agent gave me attitude and pushback when I tried to return some of the damaged products. She told me that I should just keep the tools. They refused to issue a refund for the money that I had already paid them and argued that the tools were in satisfactory condition when they were dispatched. It was abundantly evident that they had no interest in resolving the problem that I had brought to their attention, and as a result, I had little choice but to keep the defective instruments. In conclusion, I would strongly recommend that anyone who is interested in purchasing high-quality tools and equipment avoid BORY Online Store. Because of their bad website design, their excessive costs, and the low quality of their items, they are a handyman's worst nightmare. Look around for an online merchant with a better reputation and track record than this one rather than wasting your time and money on the company in question.

Pros
  • Numerous options for good tools and equipment.
Cons
  • There are some products that have prices that are higher than those of their competitors.