I recently bought a refrigerator water filter from the internet company Waterspecialist, and I have to admit that I am really dissatisfied with my experience. First of all, the website's search tool produced inaccurate results and was challenging to browse. The product description lacked essential details that would have allowed me to make an informed choice. The product was not what I had anticipated when I received it. The filter was of low quality and did not fit my refrigerator. The filter appeared to have been opened and used previously, and the package was broken. I requested a refund through customer service, but the person I spoke with was unpleasant and incompetent and gave no solutions. Overall, I had a terrible time working with Waterspecialist. Their website might use some work, and their assistance with customers is not professional or helpful enough. I wouldn't advise anyone looking for high-quality refrigerator parts and accessories to shop at this online retailer.