Because I use ARTDOT's products on a regular basis, I was anticipating having a satisfying interaction with the company each time I placed an order with them. Having said that, I've had nothing but negative experiences with the quality of their merchandise and the assistance they provide to customers. In spite of the company's assertions that it is exceptional and that it is committed to the satisfaction of its clients, I've discovered that its products frequently do not live up to their claims. The finished product is ruined because the colors are not always accurate, and the dots do not always adhere well to the fabric. I attempted to get in touch with their customer service staff, but I was met with a condescending attitude and responses that were not helpful. The fact that ARTDOT appears to pay no attention to the comments provided by its customers is particularly aggravating. They continue to advertise their products in such a way that they are of a high standard and can be relied upon, but they do not live up to their claims. They have a significant problem with a dearth of accountability, which differentiates them from the companies that they compete with. In conclusion, I would not suggest ARTDOT to anyone searching for a company that provides both a high-quality product and excellent support for its customers. Their actual performance simply does not live up to the high standards set by their reputation for brilliance. Find a better company to satisfy your crafting needs and save yourself the disappointment of trying to do it yourself.