The ability for us as an organization or agency in charge of our own utilities' finances have been able make adjustments without having someone else involved with making those changes - this has helped save money when we are not going through outside contractors! We do wish there was more options regarding how much it would cost each month (or even yearly) if you didn't want your account billed monthly but were willing pay at least annually instead of every 30 days like most companies offer nowdays; however I think they understand what people need/want from them so hopefully will be implementing some new things soon which should help alleviate any complaints about paying too often vs amount owed per year etc..