It is very simple to use even with basic knowledge of computer systems, it gives you all your tools needed when dealing in service managment as well as keeping records up-to date so no worries there! I have not really found anything i dislike about this product other than perhaps they could improve their customer support department but thats just my opinion!! As long ago mentioned above its great tool if used correctly which can only be achieved by using any type or system such us Gnumeric etc..
With MIMS we are able keep our jobs complete more efficiently compared without having access into each individual task/project being worked upon at once time (as opposed doing one after another).