There are no complaints about the product. It's simple and easy. There may be problems with the installation. Here are some tips and tricks: 1. Have a second pair of hands help you hold the wire all the way into the device to make sure you don't stick it in the guide and find that your wire is 1/2 inch too is long because it slipped out during crimping. 2. You should have sent an installation key with this. I pulled out all the pliers, wrenches and vices and none of them worked for a long time. The handle was too big or the key was too long and you couldn't turn it 360 degrees and had to do it 50 times. I had to buy a set of miniature keys for $27 (yes, that's what it's called) so I could get a 4mm key. It was short enough to rotate 360ยฐ and the head was narrow enough to stay flat. stains on equipment.
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