The best part of this product it's its ease-of use, you don't need any technical knowledge or skills for using them as they provide training videos which will help anyone understand how things work very easily! I dont think there are many downsides about these products but if your looking at multiple platforms then make sure u choose one with all features needed like chat widget etc., It has helped us keep track of our sales team members who handle orders from different countries so we can see their activity levels during busy periods (holidays) without having to check each individual account individually!!
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