I like that it is easy to use, has many features, and helps you with your business needs. It also provides great support when needed! There are several things about this software which make me choose not to recommend it. 1) Their pricing structure can be confusing; 2) their product seems outdated compared to competitors (e.g., cemeteries); 3) they don't seem too concerned about keeping up with changes in technology or industry standards/practices. If these three issues aren't important to you then consider using this program as opposed to others out there. We have been able to provide our customers with an online obituary service since 2010. This allows us to keep current with changing practices while providing our customers with a very user friendly experience.