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1325 Review
38 Karma

Review on Botco.ai by Jordan Weakland

Revainrating 4 out of 5

BOTCO - Real Time Customer Service using bots built on messenger platforms!!

I liked how easy it was for me (as an admin)to connect with our clients via this tool! Our client base has been growing rapidly over time so we needed something quick & reliable which would allow us manage all their communications in one place - bot co does just thaT!! We were able use BOTCO's customer service team whenever required too if any issues arose or questions about features etc came up from my side they always got back within 1 hour maximum!! Nothing much yet but i hope there are plans/features coming soon where you could set reminders automatically when messages get read by users after certain amount /time period?? This will help save valuable resources! As long its not done already please do let your development teams know :) If anyone wants real live examples then feel free contact them :).

img 1 attached to Botco.ai review by Jordan Weakland

Automate repetitive tasks using bots built witin messenger platforms.- Real Time Customer Service Assistance without having people physically available 24x.

Pros
  • It is very convenient to be connected through chat, texting as well emails
  • The interface provides user support fast enough compared other apps like slack that require more steps than usual before getting responses?
Cons
  • For now no feature exists such thing whereby customers can send notifications directly into specific channels at particular times