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Germany, Berlin
1 Level
730 Review
46 Karma

Review on WOOCH by Stephen Zimmer

Revainrating 3 out of 5

The WOOCH Online Store Has Been a Disappointing Experience

Because I am such a passionate enthusiast of do-it-yourself projects, I am always looking for trustworthy internet stores that carry a diverse selection of home improvement tools and supplies. Therefore, when I happened upon WOOCH, I was thrilled to investigate the variety of hardware and cabinet hardware products that they offered. However, my time spent shopping at the WOOCH internet store was filled with nothing but frustration and dissatisfaction at every turn. First of all, the user interface of the website is dated and cumbersome, which makes it difficult to navigate and locate the information that I was searching for. It was very annoying and time-consuming that I had to spend a significant amount of time browsing through all of their merchandise. In addition, when I did eventually find the products I was looking for, I discovered that many of them were sold out, and there was no indication as to when they would be restocked. This was very disappointing to me. It is unacceptable for a business that specializes in hardware and home improvement products to lack both transparency and communication to the extent that this one does. My annoyance was compounded by the fact that the shipping and delivery process was sluggish and ineffective; it took a great deal more time than the anticipated delivery time that was provided when I checked out. Inadequate protection during shipment led to some of the products being damaged when they were delivered to customers. The packaging of the goods was also of a poor quality. My time spent shopping at the WOOCH internet store was, on the whole, a waste of time and a source of frustration. From a business that specializes in the production of tools and goods for home improvement, I anticipated more. I will not be recommending WOOCH to my fellow DIY enthusiasts until such time as the company makes substantial improvements to the user interface of their website, the availability of their products, and the shipping procedures.

Pros
  • Extensive selection of premium hardware and cupboard fittings.
Cons
  • There is a restricted assortment of items that are not hardware.