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Germany, Berlin
1 Level
729 Review
68 Karma

Review on Step2 by Jason Rodman

Revainrating 1 out of 5

A Disappointing Shopping Experience Awaits Savvy Shoppers at the Step2 Online Store

My experience with Step2's online store left a lot to be desired, especially given my expertise in online purchasing. Although they might have a respectable assortment of products, the experience as a whole is not very satisfying. Because the website is both slow and out of date, it can be challenging to locate the information that you require. And even when you do track down the item you've been looking for, you may discover that the price is higher than it would be at other online retailers. But the clincher is the fact that all of their products are of a high standard. While the games and toys are of poor quality construction and are prone to breaking, the gardening tools are flimsy and scarcely serve their intended purpose. It is abundantly obvious that Step2 devotes a greater amount of effort to their marketing efforts than they do to their actual products. And if you have any problems with the purchase you made, good luck trying to get in contact with the customer service department. They are virtually nonexistent and appear to care more about earning a quick buck than assisting their customers. As a whole, the Step2 online store is not one that I would recommend to savvy shoppers who place a high value on product and customer service. There are other choices available that are significantly superior.

Pros
  • Customer support with a friendly attitude.
Cons
  • The website's search capability is poor.