This toaster is rubbish! The bagels are meant to be toasted by heating the center coil sets like a traditional toaster, leaving only the outer coil sets to perform the heating function. I had to set the browning dial to 7 (highest) and run it through 2 cycles to get a lightly toasted bagel. I also missed a slice of bread at shot #7 but didn't hit the bagel button. He toasted both sides, but the bread didn't get very dark, it was still eatable. I would have thought that the highest setting would actually make the toast very dark. I called HB Consumer Services and they told me it was defective and I had to send it back to Revain. I did so and re-ordered the toaster (#2). This block works the same as the first one. If you're looking for a CHEEP toaster that doesn't work as advertised, then this is it!
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