Easy to use for multiple users without confusing steps or needing technical know how from your IT folks- no more manual data entry with this program! Nothing in particular I dislike about it as an end user but one thing that could be improved would have been if they added "smart tracking" so you can see when equipment is checked off by other people working at different sites etc.- all very helpful features included here which makes me feel like my job will never get done!! The only time we ran into issues was after our vendor had some problems getting their new system up & running correctly - there were several things wrong including missing checklists (which made us really miss having those!).