I like that it's easy to use with multiple platforms for different devices. It also has great tutorials which help you understand how everything works so that there are no surprises when using a new feature or tool. The support team could be faster responding sometimes! There aren't any specific downsides however if you're looking for something simple then this might not meet your needs. My work environment was full of spreadsheets trying to keep track of our clients' data. We had many problems keeping all those sheets organized but we found out about skilljar through an interview process. This helped us organize information into one place instead of having several tools scattered around each other.