Dear Customer Service, Thank you for your quick response to my problem. We all try to avoid claims from our customers but as not everything is perfect the best we can do as an organization is to provide good customer service as quickly and responsively as possible. I was very happy about the clearly positive and friendly response to my problem. This is a 20 x 4 LCD I2C device whose connection is very simple and direct, making your installation very easy. In addition, it is practical, clean, efficient and its design is solid and reliable for any application. Congratulations on providing consumers with a good product! Alfonso
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