The best part of this program was its ease in use, it made my job easier by allowing me access all at once without having to login multiple times throughout each day! I didn't like how there were so many steps involved with getting started using EMT which took away from user friendliness (this can be fixed though).
It's not really anything specific but just overall lack luster features for such expensive product/service; however if customer service helps out then they should definitely look into purchasing their own version or making improvements themselves because as far as i'm concerned right now nothing about them makes sense other than price tag alone - don’t waste time looking around else where when we have everything already here!!