I like how easy it was using this tool compared to my previous software used with another brand/company. The price of $99 does not seem too high considering what you are purchasing once signed up through their website or mobile app. There were times when we would have multiple staff members try connecting but they couldnt find us as we're hosted internally within our internal network (we run servers). We had been managing customer data without any issues previously just having desktop applications so there wasn't much experience before trying out this new product. Since switching over everything has gone 100% perfect! Nothing really since first impression until now which is great if your business needs help getting started using online tools such as m365. It gave me peace knowing I no longer need to spend countless hours searching forums learning about different programs etcetcetc. The ability to communicate with our customer base in real time and with a variety of channels. The system is easy to use and navigate. The customer support team is great. The system is a little outdated. I would like to see some more modern features. We are able to communicate with our customers in real time and with various channels. We are able to see who is interacting with our messages and what time they are interacting with our messages.
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