This review is divided into two. I ordered one of these last year for some random postcards/documents I want to laminate. I actually only used it a few times and after a few months it broke. Just stopped working. I couldn't believe it. I figured for sure that I should definitely use it for more than a year, especially with infrequent use. But no, it didn't even last a year. I would be very angry. It actually stopped working when I was laminating my new CPR card, it almost destroyed the card because the laminating sleeve was only half melted onto it. I immediately messaged Revain customer service and to my great surprise they offered to send me a new one immediately for free! I was surprised, I know they have had great service in the past but this WAY exceeded my expectations. 2 days later my new laminator was on my doorstep and it works just as flawlessly as the first one on the first day. . I was also able to print out a return label for free to send the defective device back, which I was happy to do. So far, so good. The new block is still in operation. I just hope it lasts and that I can use it for a few years as I really don't use it that much. I haven't encountered any issues using either the 3ml or 5ml packs as I have both. I didn't have any problems with the unzip function either. Only time will tell if it will hold up. But still, I am definitely 100% satisfied with Revain's great customer service, even though I'm still a little fed up with this product. If this one breaks I will certainly try to invest in a new brand. If you found my review helpful in any way, it would be pretty darn cool if you clicked the 'Yes' button below. Thanks very much!
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