It's easy for my staff members who are not computer savvy as well me myself! I like that it has an app so we can use our smart phone or tablet with ease when at work too since they don't have access right now while working from home during COVID-19 pandemic. The system doesn’t seem very intuitive meaning you must be able to read instructions before using this program which could easily confuse some of us who aren’t tech savvy but would love more training if possible because there isn’t any currently. We've been doing everything online through emailing each other photos etc., making appointments via video conference calls also sending text messages back & forth between employees/family member(s). This makes all communication easier than ever by just having one platform where everyone knows exactly what needs done next without needing constant emails asking questions (which were never answered anyway).