I like that they are reliable! They provide me access at any time to my files which means less stress for myself when it comes down tp getting work done or finishing projects without having them all in one place!! This is great because if you have an internet outage then your documents will still be there until such times as their servers come back up again. Nothing really bad about this product but i would say maybe add more options so people can choose what service package best fits thier needs?? There's not much else wrong here other than just adding some features/options please? We use BC exclusively now since we found out how easy & fast our backups were compared too others from previous companies (which took hours).