I like the ease of setup. It's very intuitive! You don't have to worry about getting your hands dirty with SQL or programming in order to get up-and-running - everything is done for you under the hood. Also it has great reporting capabilities which makes keeping track of things much easier than using Excel sheets. Nothing really at the moment. If there was something I would say improve speed (it takes quite some time when we are doing reports). Overall, I highly recommend. Our network monitoring system before orb enabled us to not only see what our users were seeing but also where they were accessing information from. This lead to better insight into user activity patterns and helped identify areas where improvements could be made.