The ease of use of the software and the ability to get a service level agreement for the work being done. Sometimes, eRec is too complex. When you first load the software, you have to spend a lot of time learning the software. I am a small organization, but the team size is a little large. I think a little more personalization for the software would be great. The software is great for small organizations. It is the most efficient way to get the service level in place for the organization. The best thing about eRec is the ease of use and the ability to use it from anywhere. The system is so easy to use and it is a very good solution for the organization. It is a good system for the organization and it is very good for the services. It is a very good system and an organization that is very good. It is a very good system for the services. The system is very good and it is very easy for the organization.