I like that we are able to have access from anywhere with internet! The app works great for all of our departments. We can easily see who needs to be contacted or where someone has been before. There isn't anything i dislike about this system other than some minor bugs here and there but it's not enough to make me look elsewhere. If you need an easy way to track your callers in one place then check out AccessE 11! You will love how much easier it makes keeping track of them. Easy communication between different departments.