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AccessE11 Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Vertical Industry, Public Sector

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Description of AccessE11

AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting.

Reviews

Global ratings 1
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Type of review

Revainrating 5 out of 5

This software is amazing- if only everyone used something similar

I like that we are able to have access from anywhere with internet! The app works great for all of our departments. We can easily see who needs to be contacted or where someone has been before. There isn't anything i dislike about this system other than some minor bugs here and there but it's not enough to make me look elsewhere. If you need an easy way to track your callers in one place then check out AccessE 11! You will love how much easier it makes keeping track of them. Easy communication…

Pros
  • They get notified via email once logon each day letting her know what she was doing at any given point alongsides being emailed reports every night summarizing their activities as well
Cons
  • Some cons