I like that it's user friendly with all of my medical providers/staff who have access to this system as well! There isn't anything really dislike about this product at all so far; however we do not yet use most features such as billing codes & other reporting capabilities. We will be using these benefits soon enough once they become available through our upgrade plan. The ease by which everyone can communicate makes life much easier when trying to get things handled quickly without interruptions from others involved within the office staff.