I like that it is very user friendly for my staff members who do not have advanced computer skills or knowledge. Also they are able help answer their initial questions without having me teach them how too use this software! It sometimes takes time when you get used2it but once u learn your way around everything works great!! They can manage employee paperwork/forms such as W5s etc., access forms through other state agencies (suchas child support) so we don't need 2 pay more than one agency fee each month; also saves us money since there's no paper copies of our files anymore - just online via secure website which makes life easier because i'm an entry level worker myself & cant really keep up w all these requests coming at 1 am every night from different states lol..