I like how it is easy to use for all employees involved with dispatching. It has been very helpful being able to track our jobs from creation to completion without having to go back and forth between two different systems. The only thing that I dislike about this software is that there are not enough add-ons available. There should be more add-on options so we can utilize what they have built but still expand upon their product. This helps us keep up to date with the latest technology while also keeping my job easier because of the time saved when using one computer versus multiple computers.