Header banner
Revain logoHome Page
Shah Jones photo
France, Paris
1 Level
700 Review
27 Karma

Review on Sumbababy by Shah Jones

Revainrating 2 out of 5

Disappointing Product Quality and Unhelpful Customer Service at the Sumbababy Online Store

I have to admit that I am quite dissatisfied with my experience after making a recent purchase from the Sumbababy online store. The items that I bought included sports and outdoor play equipment, play tents and tunnels, and various toys and games. The toys and games that I was sent were of a very low quality and did not look anything like the pictures that were displayed on the website. My children were unable to use the outdoor sports and play equipment since it was of poor quality and kept breaking. The equipment was both flimsy and poorly manufactured. Even the play tents and tunnels appeared to be built of inexpensive materials, and I have my doubts that they will be able to withstand more than a few usage. I attempted to get in touch with the customer service team at Sumbababy in order to get a refund or exchange, but I found that they were unhelpful and condescending. They did not appear interested in assisting me in finding a solution to my problem, and as a result, I was left feeling annoyed and let down. In general, I am unable to give the Sumbababy online business a positive recommendation to anyone. A genuinely disheartening shopping experience is the result of the low quality of their products as well as the unhelpful customer support that they provide. Put aside some of your cash and go shopping somewhere else.

Pros
  • High-quality, long-lasting outdoor gear.
Cons
  • Cheaply produced toys that break easily.