Review on ASUS Swift Gaming Monitor PG32UQX: 4K, 144Hz, Anti-Glare, Webcam & Tilt Adjustment. by Nick Gonzales

I bought this monitor last year and it started having problems when it randomly turned off during normal use. The only way to recover the picture is to unplug the power cord, wait a few seconds, and then plug it back in. Then it turns off again after about 10-15 minutes. I started the RMA process, paid for the packaging, used the FedEx label provided by customer service and mailed it to them on November 12th. It was returned to me on the 22nd and I commend them for such a quick turnaround time. But. I then connected it using the same DisplayPort cable I used previously (and used with my PG279Q while waiting for it to be fixed) and the screen is completely black with a slight outline of what the PC has projected. Menus don't appear, there's no picture, and the monitor is completely unusable. I went back to customer service, sent them the attached video, told them what the new problem was and they actually had the nerve to send me diagrams and instructions on how to connect different types of cables. They also asked me for my phone number. This process began when THEY called ME on my phone. I also gave my phone number in my emails 4 or 5 times. The most interesting thing is that they insisted that I pay more out of my own pocket to repackage the monitor so it can be sent back to them for further repairs. I asked to be put through to a manager (who happened to sound the same as the previous employee I spoke to) and he also said they wouldn't pay for the packaging. At this point I'm incredibly upset and angry so I asked to speak to a manager or someone I can really really talk to. When the opportunity finally presented itself, I was held for half an hour and they said they couldn't find anyone so they would call me later. A day goes by and no call. I contact them again and get another call from a person saying the same thing as the original assistant and they say the same thing. You don't pay for packaging to fix YOUR monitor errors. What kind of company makes a customer pay out of pocket so they can correct their mistakes? Is this a stupid joke? The whole experience was like speaking to a brick wall. This monitor was $2,000 and they returned it to me in a deteriorated condition that is completely unusable. I am 32 years old and this is without a doubt the WORST customer service I have ever experienced. with any product, company or industry in general. While I was waiting for the "manager" to speak to me, their automated phone messages talked about awards, praise for customer service, awards, etc. and I can tell you right now: NEVER EVER buy an ASUS product. They treat their customers like garbage and they just don't care what you say. If I could I would give this product 0 stars. While it's sitting, it doesn't work and it's nothing but a $2,000 paperweight. Leave this issue and use my monitor, please don't hesitate. I really don't think getting a full refund for sending this product back for repair so they can fix YOUR fault is too much. To be honest if that was an option right now I would LOVELY send them this piece of junk and get a full refund. but of course not. In any other case, the person I was dealing with would have been fired for incompetence. Clean yourself, ASUS. This is absolutely unacceptable.