I like how easy it was to use this product as well as what you can do with your computer if needed or wanted without purchasing additional equipment/hardware. It's very user friendly! There isn't much we dislike about using their products other then maybe there could be some updates made from time to time but nothing major really. We are able to store data regarding patient visits, treatment plan, etc. This helps us keep track of all our patients' medical records which makes life easier for everyone involved.