I like that it's easy to use once you get used to using an app instead of paper forms! It takes some time getting your first few projects set up correctly but after doing so there are no issues with this software at all.
There was nothing in particular about civicgoprojects we disliked; however as mentioned above they do not have any major problems other than learning how to properly utilize their platform (which isn't difficult). The benefits include being able to easily keep track of permits/projects which saves us tons of paperwork each month.