I was reluctant to return but the instructions and website showed a stronger monitor stand and came with a flimsy wire holder when shipped but no tipping of items etc. allowed. The actual form factor of the monitor is amazing, but when I opened the package I had the nagging concern that it wasn't in a factory-sealed box, there was no instruction manual, and some parts looked like they had been opened. There were smeared fingerprints on the case. It was the first blow. The second blow was that the touchscreen didn't work. They don't make it clear enough in their sales marketing materials that the touchscreen only works if it's configured a certain way. And maybe the worst issue I'll put third is that it requires a USB-C interface and our laptops are dated at work. To use the monitor I had to use I can't remember now, no HDMI, no serial port. and my Dell from work didn't like it at all. This meant the touchscreen capabilities I really wanted weren't available. You're not alone, as manufacturers use labels to make products cheap, this imposes a line load, and interfaces on customers are enough to say there's no HDMI-USB-C bi-directional, so the laptop has to be the master on the driver's seat. . This meant very limited connectivity.
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