The simplicity of using this system is amazing! It's like having your own personal assistant who can do anything you need them too without any training or setup required for their part in it all!! Honestly I think they could make things easier by including more templates but overall we're very happy with how easy everything has been so far (even though there have still be some minor bumps along our way).
We've used other systems before which were pretty difficult as well since most people aren't familiarized yet w/this typeof programing language etc., however once someone does know what needs doing then its actually fairly straight forward after than point because if anyone else joins later down stream when everyone knows exactly where each step goes - no problems atall :).