Review on Vitally by Greg Greiner

1) Easy 2nd level support (no need for ticketing).

2)"Ease of Use" - this was not easy at first but I have come around 3 years later! It takes some getting used too so be patient it will get better quickly once you learn how everything works3)- You don't always know what's going in behind closed doors4-) There needs more "advanced features". For example there should really be an option where we could see who has access or changed something about their account5.) We were looking after customer success teams within multiple organisations/companies which had varying levels & typesof problems they needed help solving6.- Some people do struggle initially using vitually7.*Easy setup8*.Great reporting9*Good training10*) Good knowledge base11)*Supportive community12 )Very quick response times13 *Reliable14 *)Excellent service15)* Great product16 ).