I like that it has an interface similar to PowerBI or Google Sheets for data visualization purposes. It's also easy enough so we don't need much training time from our employees using this software. Sometimes when you try out something new there are minor hiccups but nothing too big as long as they're not recurring issues with any other tool you've used previously. Great platform! We use it at my current job and have had zero problems thus far (knock wood). The main benefit is being able to gather all patient information into one place instead of several different systems which can be confusing sometimes.