1 Level
771 Review
38 Karma
Review on Be Aware 360 by Timothy Cole
One Of Most Effective Customer Service Software
The best part about this software is that it allows you to work in your own way as long as you are familiar with the platform. It also has a lot of great features like live chat integration, integrated CRM, ticketing system, etc. It's very easy to use. Some of the customization can be tedious especially if you are not familiar with coding and programming. I would highly recommend this product to any large enterprise or small businesses. Since we started using this software, our service level has improved drastically. We used to get many complaints regarding the same. This software helped us resolve most of them.
Pros
- Intuitive interface
- Easy navigation across different sections within one application.
- Live Chat Integration for customers' support portal (website)
- Integrated Customer Relationship Management module allowing users view their complete customer journey from beginning until they close an account at last step i
Cons
- Some cons
