The best thing about this product would be its quick response time when you need assistance from them with any issues or questions relating software use/problems etc., Also they are very helpful whenever I have had problems connecting my computer using their VPN service which was quite costly but worth it considering how easy access we now get into corporate network systems without needing physical presence at office! We can easily connect our computers remotely via vpn for work purposes as well for general browsing purpose through internet cafe's if needed.