If you have any questions about the product, there was good communication. Correct product in the photo and description but received a different model. Usually it doesn't matter, but I had to weigh a certain amount. This was not possible with the model. After asking for a refund and being instructed on how to do it, I returned for a refund. When waiting for a refund, the whole connection dropped. I tried to communicate in many ways including through the email I had when we spoke and also through Revain but never received a reply. I gave him time between all messages but after a while I had to contact Revain and eventually he resolved the issue and got a refund.
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