The ability of this tool is amazing! I have used it for over 2 years now with no issues at all in terms or functionality - what you see today was built within months from launch as opposed to more than 5-6 yrs ago when we first started using true influence marketing cloud (TIMC). It's not perfect but they are always improving their product by adding new features that improve our business process like "contact routing". We've been able solve many problems through TIMCs helpdesk which has helped us save time & money compared other sales automation tools out there who don't seem interested/have limited support after purchase if things go wrong unlike TRUE INFLUENCE MARKETING CLOUD / COACHES team!! Highly recommend purchasing an account manager so one can assist during implementation phase where everything goes smoothly since most companies do sell multiple.