I changed my filters but in doing so I missed the o-ring to fit properly. In the midst of this Covid-19 crisis I realized the office would not be open so I emailed with my issue. I received a response in less than 24 hours and after a short exchange of emails, the company quickly dispatched the missing ring. Arrived within a few days and installed perfectly. I am very happy with the water filter, I have had it for two years now and now that I needed support I am also very happy with it.
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