I really like how we can create multiple profiles of our clients so that they have more than one way to connect us in case there is something about them which isn't great but if it's not then perhaps another profile will work better for connecting or communicating! It would be helpful though as sometimes you don’t know what your client wants from an email until after its sent out - maybe having some options available could help? Not too sure yet because haven;' t been using this long enough haha however i do think when sending emails (from within lush) all information such customer id etc should display at bottom rather than just hidden underneath each other.