The ability for data collection, storage of records in one database from multiple locations as well user friendly interface was great! I didn't like that there are no updates/upgrades available currently - it would be nice if they offered free upgrades every 6 months or so (as opposed by yearly purchase). This product fits our size physician group's needs very nicely because its ease-of use makes training new users quick & effective without having them go thru "learning curve." The best thing about this product it's price, no other products give you so many features for such low cost! There are some glitches here or there but nothing that really effects my daily work in any way at all as long I'm using cloud storage which has been working well since day one (which was before i had even used apx). This allows me access from anywhere without having costly equipment just by connecting via wifi!!