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Minneapolis
1 Level
76 Review
0 Karma

Review on Track.co by Aditya Wheeler

Revainrating 4 out of 5

Great customer experience monitoring platform

We can monitor our customer engagement and make sure that our customers are happy with us. The dashboard is easy to understand and follow. It is also very secure, as you cannot access your account without permission from track.co. I would like it better if we could have more metrics to choose from - there is only one metric that I'm aware of now, but I hope they develop it further. Tracking our customers' experience with us is a great way to analyze our products and services. There's nothing to dislike about this tool, it makes everything easy to understand and track your clients' feedbacks. I would highly recommend others to use this software. Tracking problems, complaints or suggestions from our customers was made easier thanks to this platform. We now have all information at hand without having to ask them directly. It helps us keep track of what they are complaining about and how we can improve!

Pros
  • Easy tracking
  • Dashboard allows users quick understanding by design.
  • Great support team available 24/7 in case help needed quickly (phone call)
  • Customizable according client preference & requirements
Cons
  • / No limitations for number fo monitored agents