I like that the system is easy to navigate and very intuitive. It is very customizable and the customer service is great. I would like to see more of the "old school" features that were included in the previous version of the software. I would like to be able to have more control over the way that I display my notes, which is one of the more cumbersome features of the system. I would also like to be able to customize the layout of the home page a bit more. I work at a pediatric practice and I use this software to manage all of our patient charts, scheduling, and billing. I use it to see if any of our patients are due to see a different provider. I use it to see if they have any appointments outside of my practice. I use it to schedule patients for the upcoming week. I use it to make sure that all of the information is up-to-date before the doctors see the patients.