It has all that you need to make your work easier as it helps in providing an easy way to manage tickets and services with its robust features like e-ticketing etc. The UI could be more user friendly but I believe this will get better over time. There are various other options available out there if they have not started offering such tools yet. We used this software since 2 years now and we haven't faced any issues so far. Easy to use - just give us a couple of days to implement everything. I like that it's an easy to use system which has all my information stored in one place (easy backups!). There are some things about this program i dislike as well but nothing too major or anything you can't live with if your not looking into other alternatives out there! It does exactly what we need at our school so far everything works great!! We have been able solve many problems by using skidata such as parking passes/transit cards ect..