The ease of use is great for both my staff as well me! I like that it connects with all types of insurance - even PPOs which makes scheduling much more efficient. It also allows us to see what we are missing so if there was something else needed or wanted then this helps identify those needs ahead before they become an issue later down the line (if at all). There's nothing really bad about one thing but rather everything has been amazing thus far!! We've had no issues since switching over from another system last year.