I have been using this reverse osmosis system for over 5 years and it works perfectly. The alkaline filter sometimes doesn't raise the pH as much as it should, but the support team always helped me whenever I had a problem, they replaced it with an updated FA15X3 model. I recently moved to a new location and the water pressure wasn't strong enough to push those filters through and customer service once again sent me a brand new booster pump system for a modest upgrade fee. Look at the photo, it's a 6 month old mud filter next to a new one. One of five filters. These are the five boroughs of New York where the water is considered the cleanest. I think it is. But the pipes are 100 years old. Enough said. Lead, fluoride, lithium, chloride and other contaminants will be eliminated from your drinking water when you install this reverse osmosis system. Much luck !
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