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Japan, Tokyo
1 Level
766 Review
31 Karma

Review on Towond by Mike Wheeler

Revainrating 1 out of 5

Towond, an Online Shopping Disappointment

My time spent shopping at Towond's website was not at all satisfying as a customer. The website's interface was clumsy and frustrating to use; the menus were unclear, and the search bar was inadequate. Finding the service I needed took forever, and once I did, the details were vague and imprecise. When my shipment eventually arrived, I was dismayed to discover that the goods was of low quality and failed to perform as promised. Long hold periods and useless agents who didn't seem interested in helping me resolve my issue were what I got when I tried to contact customer support for a refund or replacement. Overall, I was quite dissatisfied with Towond, and I would not suggest it to anyone in the market for computer or electronic equipment. Their products are subpar, their website is tough to navigate, and they provide inadequate support to their customers. Do yourself a favor and go somewhere to avoid bother.

Pros
  • Various Top-Notch Goods Available
Cons
  • a restricted number of store locations in physical form